Guide

We understand that health care can seem confusing and overwhelming. But it doesn't need to be. So we offer a professional Guide – a "health concierge" – to help members access appropriate programs, health resources and educational tools. Our Guide program helps increase the overall wellness of members while reducing health claims costs.

Guides proactively reach out to those members who may benefit from support for their health issues or have complex medical needs, and any member can call in for assistance.

Our health Guides help members navigate the health care system and make better decisions about their well-being. Members and their families will be assigned a Guide who serves as their single point of contact for navigating benefits, access to care and their overall health.